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SHOPPING CART HELP |
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No Price Shown in Cart | I can't
Log-In or add items | My Items
disappeared | Navigating the Cart
GeoTrust Secure Checkout | Check Out
Steps
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| No Price is shown for an item I added to my
cart |
Many items fall under a manufacturer's
advertising price policy. We can and do sell many of these items at prices
lower than we are permitted by the manufacturer to publicly advertise however
we are only permitted by the manufacturers to provide our best maximum discount
prices for these items online to registered (logged-in) users.
An Online Account is not required
to receive our Maximum Discount Price for these items over the phone or in
person.
If you are NOT LOGGED-IN, these items will add to your cart at a
Quantity of '0'
and
"Price
Alert" will appear instead
of a price for the item. The following message will also appear below the
item in your cart:
|
To
get our best price for this item, Log-In, Call or
click here for an Email Price
Quote
To get our lowest publicly advertised
price without logging-in, change quantity and then click "Update
Cart".
<< This item will be removed it quantity left at "0"
>> |
All items that do not fall under a manufacturer's
price policy
will add to your cart at our best price regardless of if you are logged-in
or not. |
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| I
Can't Log-In or add items to my cart |
| Check your browser's COOKIES setting. In order to log-in and/or
add items to your cart, your browser must be set to accept Cookies. Please
note that the web address of our shopping cart is
www.nslonlinebuyersclub.com and that this is the secure server that
provides your browser the Cookie necessary to shop on our site. |
| What
is a Cookie? |
| A Cookie is a very small text file placed on your hard drive by
a web page server. It is essentially your identification card, and cannot
be executed as code or deliver viruses. Cookies are unique and can only be
read by the server that provided it. |
| What
information is stored in the Cookie? |
| The Cookie provided to your browser from our web server,
www.nslonlinebuyersclub.com, contains your basic log-in information
and most importantly the items that you have added to your cart. It does
not contain any sensitive account information such as credit card
numbers. |
| How
to adjust your browser to accept Cookies |
| Internet Explorer 6.0 &
7.0 |
| Step #1) click on "Tools" |
| Step #2) click on "Internet Options" |
| Step #3) click on "Privacy" tab |
| Step #4) set the "Internet Zone" slider button to "Medium" or
lower |
| Firefox |
| Step #1) click on "Tools" |
| Step #2) click on "Options" |
| Step #3) click on "Privacy" icon |
| Step #4) under "Cookies" check the box next to "Accept cookies
from sites" |
| Learn
more about Cookies from Microsoft |
Visit Microsoft's website at
http://www.microsoft.com/info/cookies.mspx.
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| Items I've added to my cart have disappeared without me
removing them |
Possible Reason #1:
The Cookie our web server provides to your browser has a session time limit
of (60) minutes. After this time, all items in your cart will be removed
and you will be logged out. Simply log back in and/or re-add the items to
your cart.
Possible Reason #2: If you are not logged-in and the item adds
to your cart at a Quantity of "0" and "Price
Alert" appears instead of a price, you must first change the quantity
to a value greater than "0" and then click "Update Cart" in order for the
item to remain in your cart. If you do not change the quanity, the item will
be removed from your cart when you click on "Update Cart" or "Continue
Shopping".
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| NAVIGATION |
Your browser
must allow new Windows or Tabs to open and close
Our Shopping is designed to open and close windows/tabs in your browser,
they are not pop-ups. Most browsers should normally permit our "add to cart"
links to open a new window or tab even if your Pop-Up blocker is on. There
have been reports however, that some versions of FIREFOX may have additional
features that block this action. Please check your settings or try another
browser such as Internet Explorer. |
| Shopping
at Northern Sound & Light online involves (2) website
domains. |
1) www.northernsound.net is the site that organizes and
contains all the listings of products available.
2) www.nslonlinebuyersclub.com is the secure site where all shopping
cart functions are performed. |
| Every
time you Add an item, Log-In or select to View Cart,
YOUR CART WILL OPEN IN A NEW
WINDOW or TAB in your
browser. |
FOR BEST NAVIGATION, follow the screen prompts. Once in
the new cart window, allow the "Continue Shopping" button to close the cart's
window or close the window manually to return to shopping. When the cart's
window closes, you will be returned to the exact place on the exact products
page that you last added an item to your cart from. Your browser will remember
your log-in information and all the items that you have added to your cart.
The next time you add an item or View your cart, the new cart window that
opens will contain your new item along with all items you've previously
added. PLEASE AVOID switching back and forth between
the open products window and an open shopping cart window. By not
closing or allowing the cart window to close, you will end up with multiple
cart windows open at the same time which can become very confusing.
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| GeoTrush Secured Checkout |
The check out pages on www.nslonlinebuyersclub.com feature
SSL security and carry a GeoTrust Security Certificate for your protection.
The GeoTrust security seal is displayed on the checkout pages. You can click
on the security seal on the cart's check out pages to verify the
certification.
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| Check Out Steps |
To cancel the Check Out process at any time, simply close the shopping cart
window.
|
| Go
to your shopping cart |
| If you are not already in the shopping cart window, click on
'VIEW CART' from our main website to open the shopping cart
window. |
| Select
a shipping service |
If your Ship To zip code is not shown, enter the zip code of your
shipping address, then click 'UPDATE CART'.
GROUND SHIPPING will show as the default. You can now use the pull
down Shipping Service box to select an expedited shipping service.
If you have change the shipping service, click 'UPDATE CART' once
again. |
| click
on 'CHECK OUT' |
The cart will now take you to the page
titled:
"Check Out - Enter/Edit Billing, Shipping & Payment Info (Step
1 of 3)"
Review the items in your cart and then enter or edit your billing, shipping
and payment information.
Check the box titled: "I have read and agree to the NSL Terms of Sale
& Return Policy" to activate the 'Continue to Checkout' button. |
| click
on 'CONTINUE TO CHECKOUT - Step 2' |
The cart will now take you to the page
titled:
"Check Out / Review your information (Step 2 of
3)"
Carefully review your items, your billing and your shipping
information. |
| click
on 'CHECKOUT-FINALIZE ORDER' |
Your order will now be processed and the cart will take you to
the page titled:
"Checkout Completed (Step 3 of
3)"
This page will contain your order confirmation number. Please print
this page for your records.
The cart will also send a copy of your order to the email address you provided
at check out. You should receive this email shortly after completing the
check out process. YOU WILL ALSO RECEIVE a second email order confirmation
when your order is received in house and is processed during normal business
hours. |
| YOUR
ORDER WAS NOT SUCCESSFULLY PROCESSES IF... |
a) You are not taken to the page titled "Checkout Completed
(Step 3 of 3)" and /or the page does not contain an order confirmation
number.
b) You do not receive an auto generated copy of your order via email shorty
after placing your order.
c) You were taken to the page titled "Checkout Completed (Step 3 of 3)"
however a message appeared "There was a problem submitting your
order"
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